You can redeem a Brand Membership reward if you meet these conditions:
- You're a member of the Shopee Mall shop's Brand Membership programme.
- You've accumulated sufficient points with the Mall shop.
To redeem, go to the Shop tab on a Shopee Mall shop page > View My Brand Membership > Redeem redeemable rewards.
⚠️Note
If the gift is not checked out immediately after redemption, you can find the item with the Member Gift tag under Cart; or can also go to the Shop Membership tab to directly checkout the item.
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Terms
- Rewards can only be redeemed within the Shopee App, and cannot be combined with any other membership programmes and benefits offered outside of Shopee.
- Points earned are solely for redemption of the listed rewards and are non-exchangeable for cash.
Troubleshooting
If your redemption was unsuccessful, you can:
- Read common issues faced by other users, and the solutions.
- Chat with the seller for further assistance.
- Contact Shopee Customer Service if it seems like a system error.